Refund policy
Return and Refund Policy
Your satisfaction is our priority. This policy explains when and how you can return an item.
Your Rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Damaged, Faulty or Incorrect Product
If your item arrives damaged or faulty, or is not what you ordered, email us at contact@maxireno.com with your order number and photos of the problem. We will offer you a replacement or a full refund, and we cover the return shipping costs.
Change of Mind: Return Period
You have 30 days from the date you receive your order to return an item if you change your mind.
Change of Mind: Return Conditions
To be accepted, the returned product must:
- Be unused and undamaged
- Be in its original, unopened packaging
- Be accompanied by your order number or invoice
Our sofas and armchairs are delivered vacuum-compressed. Once the packaging has been opened and the product has expanded, it cannot be compressed again. For this reason, change-of-mind returns are only accepted for items still sealed in their original packaging.
The following items cannot be returned for change of mind:
- Personalised or custom-made products
- Items clearly identified as non-returnable at the time of purchase
Return Procedure
Step 1 — Contact us by email at contact@maxireno.com, indicating your order number and the reason for the return.
Step 2 — We will provide you with the return address and shipping instructions within 48 hours.
Step 3 — Ship the product at your own expense (unless the item is faulty, damaged or we made a mistake).
Step 4 — Once we receive and check the parcel, we process your refund.
Refund
The refund is made to your original payment method within 5 to 10 business days after we receive and approve the return.
Exchanges
We do not offer direct exchanges. To get a different item, return the original item under the conditions above and place a new order.